Frequently Asked Questions

The PayAdvisorMobile® application runs on mobile devices (including tablets) with:

• Android OS v5.0 (Lollipop) and above
• iOS 12.0 and above

We recommend keeping your device updated to the latest OS version for the best experience.

Recommended specifications:

• 1 GHz CPU or faster
• At least 2 GB RAM
• At least 50 MB of internal storage available
• GPS Satellite Support (for geo-location function)
• LTE / 4G / WiFi support (for data communication)
• 5 MP Camera with autofocus (for facial recognition and receipt scanning)
• NFC (Android only) if NFC scanning feature is to be used

PayAdvisorMobile® has been tested on a wide range of devices including:

• Samsung Galaxy S series (S10 and above)
• Samsung Galaxy Note series
• Samsung Galaxy A series
• iPhone 6s and above
• Huawei P and Mate series
• Xiaomi Mi and Redmi series
• OPPO and Vivo devices

The app is designed to work on most modern Android and iOS devices.

You can download PayAdvisorMobile® from:

• Android: Google Play Store
• iOS: Apple App Store

Search for "PayAdvisorMobile®" in your app store, or scan the QR code provided by your company administrator.

If you are having trouble logging in:

• Ensure your username and password are correct (case-sensitive)
• Clear your browser cache and cookies
• Try using a different browser
• Contact your company administrator to verify your account status
• If the issue persists, contact our support at contact@payadvisormobile.com

PayAdvisorMobile® uses a company-managed account system. Your company administrator will create your account and send you an invitation with login credentials. Self-registration is not available to maintain security and data integrity.

If you believe you should have access, please contact your HR department or company administrator.

You can update your personal information through the Employee Self-Update module:

• Log in to PayAdvisorMobile® (web or mobile app)
• Navigate to your Profile section
• Update the relevant fields (address, phone, emergency contact, etc.)
• Submit for approval (if required by your company policy)

Some fields may require HR approval before changes take effect.

Pricing starts from SGD 2.50 per employee per month for companies with over 200 employees. Tiered pricing:

• 1–100 employees: SGD 4.00/employee/month
• 101–150 employees: SGD 3.50/employee/month
• 151–200 employees: SGD 3.00/employee/month
• 200+ employees: SGD 2.50/employee/month

View full pricing details

Yes, PayAdvisorMobile® is IMDA pre-approved under the Productivity Solutions Grant (PSG). Eligible Singapore SMEs can receive up to 50% funding support for the adoption of our HRMS solution.

Learn more about PSG Grant eligibility